KnowledgeCenter

Leading Lloyd's Broker THB has gone live on an ECF (Electronic Claims File) solution developed by KnowledgeCenter. The solution provides the business processes required to allow THB users direct and electronic interaction with the Market Repository. The solution is based around Kcenter's agnostic messaging solution deployed in conjunction with Perspective Technologies onMessage gateway messaging product.

Mark Veale, Change Programme Manager at THB Group said: "We reviewed a number of solutions and providers before selecting the KnowledgeCenter and Perspective Technology solution. Our decision was based upon their extensive insurance knowledge and expertise and excellent record in delivering robust yet flexible solutions.

Tim Rawson, Operations Director at KnowledgeCenter Ltd., said: "We are delighted that THB has appointed KnowledgeCenter in partnership with Perspective Technologies to deliver a messaging solution. THB has an enviable reputation in the industry. Our aim, with all clients, is not only to deliver robust successful solutions but also to develop long term relationships where they have confidence in their solutions provider."

KnowledgeCenter provides solutions for brokers and underwriters looking to address document management, document repository, interoperability, document assembly and business process requirements through their Kcenter suite of products. These products are based around a powerful, robust and scaleable web based suite of integrated products and applications, configured to support and manage broking and underwriting business processes, in line with corporate and industry compliance. The recent launch of 'KC1view' now delivers this capability through a single view at the desktop utilising Microsoft Outlook. KnowledgeCenter clients include Thompson Heath & Bond, Arthur J Gallagher, BMS Group, Price Forbes, Catlin and QBE.

Perspective is a systems solutions company which specialises in the London and US insurance markets. Perspective delivers a range of services including systems development, migration, consultancy and messaging solutions. Perspective launched it's onMessage product which is an ACORD-certified messaging gateway for brokers and insurers in 2007. onMessage is an ACORD-certified messaging gateway that can be used by bureaus, brokers or insurers for secure and reliable data exchange. It Incorporates a full message viewer for all incoming and out-going messages. onMessage is a straight forward and effective way for brokers and underwriters to get connected quickly. The system has also been designed to allow easy integration with existing systems. Ed Wichmann, Director of Perspective Technologies said of the project, "we are delighted to have assisted both KnowledgeCenter and THB by proving an enhanced messaging solution for THB utilising onMessage and KnowledgeCenter's business process and workflow software. This will deliver considerable benefits to THB". Perspective clients include Randall & Quilter and Tokio Marine Global.

QBE are benefiting from the latest release (v3.11) of KnowledgeCenter's leading DMS and Workflow solution Kcenter. Kcenter is a powerful, robust and scalable web based suite of integrated products and applications, configured to support and manage broking and underwriting business processes in line with corporate and industry compliance. It provides document management, document repository, interoperability, document assembly and business process requirements. The recent launch of 'KC1view' now delivers this capability through a single view at the desktop utilising Microsoft Outlook.

In addition, Kcenter v3.11 is live at Price Forbes as part of the KC Binder Manager implementation and is in test with two further clients and a number of Brokers evaluating the system. Key features of the latest release are enhanced workflow processes and improved task management and allocation for business and department managers also within the workflow processes. The latter includes alerts, enhanced escalation procedures, greater control of exception reporting and an XML export facility in line with ACORD standards. Supervisors will therefore be able to filter activities and manage priorities more effectively.

In line with KnowledgeCenter's commitment to the product the next version is already in development and will include integration with 3rd party products.

QBE Insurance Group is Standard & Poor’s ‘A+’ rated and is one of the world's leading international Insurer and Reinsurer. QBE operate out of 52 countries across the globe, with a presence in all key insurance markets, and are lead underwriters within their chosen markets, setting both rates and conditions.

The latest release of KnowledgeCenter’s market leading binder management solution KC Binder Manager sees the solution enhanced to cater for multiple lines of business enabling brokers to process and manage their portfolio of binders and classes of business. In addition a web enquiry facility has been added enabling agents such as MGA’s to view the binders online.

Eddie Tait, Strategy and Marketing Director said of the development schedule at KnowledgeCenter “the pressure for change in the market is at its highest for many years. Business requirements, regulation and compliance and technology advances are all driving developments. Suppliers such as ourselves need to keep pace and meet the demands. In the pipeline for KnowledgeCenters product set will be a .Net version this year as well as further web based functionality. These announcements will be made to clients and the market in due course.