July 14, 2008
QBE is one of the top 25 insurers and reinsurers worldwide with operations in all key global insurance markets. As a result of its strategy to achieve growth through acquisition, QBE Europe runs a variety of back-end underwriting systems and needed a mechanism to manage the underwriting process across all those systems.
Using KnowledgeCenter’s flagship KCenter software, and with a team involving KnowledgeCenter consultants, QBE was able to implement a single process that works no matter which back-end system the business is booked on. The process features a high level of automation, integrating to QBE’s MI system to collect information about each risk and drive each instance of the process through the right steps.
Tim Rawson, KnowledgeCenter’s Operations Director commented;
“The solution for QBE addresses one of the classic IT problems which is how to manage an operation that is split over multiple systems. The key here is that KCenter handles all the activity in a common workflow and by using KCenter to manage the workflow, QBE can control the whole underwriting process”.
With a common process in place, QBE can now get a view of business performance across diverse lines of business being handled by multiple business units. Crucially, the KCenter system automatically collects information about every activity that is carried out. Queries and reports built on this KCenter information allow uniform measurement and pro-active management of business performance.
Andrew Hollins, of QBE, explains;
“The key thing is that the system automatically measures and audits what is happening as people do their every day work. The people doing the work do not have to put in any extra effort to feed these management controls and the information gathered automatically allows us to really see and understand what is happening overall in this vital area of the business.”
QBE Insurance Group is Standard & Poor’s ‘A+’ rated and is one of the world's leading international Insurer and Reinsurer. QBE operate out of 52 countries across the globe, with a presence in all key insurance markets, and are lead underwriters within their chosen markets, setting both rates and conditions.