Application Support

Continuous commitment in improving interaction with clients

KnowledgeCenter are making a number of important changes to our internal infrastructure designed to improve the quality of deliverables presented to our clients, and ultimately to work towards an environment and process that delivers on time every time.

Below is a list of some of the major changes that will be introduced;

  • New Client support and development environments are being established on dedicated servers to ensure that the actual client production environments are simulated as closely as possible.
  • KnowledgeCenter have introduced new sign off procedures for all client software releases, so that in summary;
    • All releases will be accompanied by release notes that set out the description of the changes and the implications to the client.
    • All releases will be regression tested through a series of predefined automated scripts (as well as manual exercises where required) to ensure that stated functionality has been provided as defined and that no existing functionality has been adversely impacted.
    • All releases will be submitted in the form of MSI packages for ease of client installation.