A client view
"We undertook an extensive review of the products available in the market. After careful analysis of functionality and the product roadmap combined with a review of the support capability of the suppliers we decided that Kcenter and KnowledgeCenter provided us with a rare combination; a leading edge product from a company that fully understood our business requirements."
- Derek Southgate, IT Development Manager, Advent
KnowledgeCenter's fundamental approach to Service provision is one of partnership and collaboration, based upon mutual respect, allied to domain expertise and a professional approach.
Success and growth to date has been based on an ability to identify and understand clients' needs, and apply KnowledgeCenter product, technical and industry skills to meet the requirements identified. In delivering solutions KnowledgeCenter seeks to focus on, and streamline, operations and processes that ultimately reduce costs and provide a rapid and controlled return on investment. All of our solutions are designed specifically to meet client needs, and not for the client to have to adapt to support the constraints of the solution.
Our collaborative approach ensures that KnowledgeCenter personnel always work closely with its clients through all stages of a project , which ensures that client objectives and expectations are achieved. We also understand that business processes, although similar in requirement, will differ from client to client and even within divisions or departments of a single organisation. Our implementation approach and product set allow us to readily adapt to each individual client need.
KnowledgeCenter are able to provide technical assistance at all levels of a project's lifecycle from initial project definition, through consultancy/analysis and design, solution development, implementation and product or solution training. We do not stop once the product or solution has been released, and through our service department, we are able to provide post-implementation support that helps reduce the internal pressure on an organisation and maintains the benefits achieved at initial project delivery.